Privacy Policy

Last updated: October 30, 2026

This Privacy Policy explains how Aepis Properties ("we", "us", "our") collects, uses and protects your personal data when you visit aepisproperties.com (the "Website") or contact us. We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws.

1. What data we collect

• Data you give us: your name, phone / WhatsApp number, email address and any message you send through our forms (consultation request, "Request Offer", brochure / floor plan download), by phone, WhatsApp, Telegram or email.
• Technical data: IP address, browser and device type, pages visited, the date and time of your visit and the page you came from.
• Cookies and similar technologies: see section 4.

2. Why we use your data

• to answer your request and contact you about the properties you are interested in;
• to send you the brochures, floor plans, offers and other documents you request;
• to provide real estate brokerage and advisory services;
• to measure and improve the Website and our advertising (for example, Meta / Facebook / Instagram ads);
• to comply with our legal obligations (including anti-money-laundering and RERA / DLD requirements).

We process your data based on your consent (which you give by ticking the consent box in our forms), to take steps at your request before entering into a contract, and where necessary to comply with the law.

3. Who we share data with

We do not sell your personal data. We may share it only with:

• property developers, when needed to obtain availability, prices or to reserve a unit for you, and only with your agreement;
• service providers who help us run the Website and our communication (hosting, email, analytics and advertising platforms such as Meta Platforms and Ahrefs);
• government authorities, when required by law.

4. Cookies, Meta Pixel and analytics

The Website uses cookies and the Meta Pixel (Meta Platforms, Inc.) to measure visits, clicks on contact buttons and form submissions, and to show you relevant ads on Facebook and Instagram. We also use website analytics and a WhatsApp chat widget. These tools may collect technical data about your device and browsing. Contact details you type into our forms (name, phone, email) are not sent to Meta through the Pixel.

You can block or delete cookies in your browser settings and control ad preferences in your Facebook / Instagram account settings ("Ad preferences"). Blocking cookies does not stop you from using the Website.

5. How long we keep your data

We keep your data for as long as needed to handle your request and provide our services, and afterwards for the period required by law. If you do not become a client, we delete or anonymise your enquiry data within 24 months of our last contact, unless you ask us to delete it earlier.

6. International transfers

Some of our service providers (for example, email and advertising platforms) may store data outside the UAE. In such cases we rely on providers that apply appropriate data protection safeguards.

7. Your rights

You can at any time ask us to: give you access to your data, correct it, delete it, restrict or object to its processing, or receive a copy of it. You can also withdraw your consent at any time - this does not affect processing carried out before the withdrawal. To exercise your rights, contact us using the details below. You may also complain to the UAE Data Office.

8. Security

We use reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. No method of transmission over the internet is 100% secure, but we work to protect your information.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page, with the date of the last update shown at the top.

Contact Us

Aepis Properties
Email: info@aepisproperties.com
Phone / WhatsApp: +971 54 490 5750